Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


Quality is our hallmark and we hand select all of our plant material. If there is an issue, please let us know within 24 hours of delivery and we will arrange an exchange or refund. 


We are pleased to offer free home delivery to Oakville and Burlington this holiday season. 

Orders placed by Wednesday at 10 a.m. will be fulfilled Thursday through Saturday. Orders received beyond Wednesday at 10 a.m. will be fulfilled the following week. 

At this time, we are servicing Oakville and Burlington only. 

Our hand-crafted arrangements, wreaths and greens will be fulfilled within 48 business hours. 

Our Christmas trees are delivered Thursday-Saturday in the order they were received. Please include special instructions in your order, if there are any. 


Yes, we are located in Oakville but are online and home delivery only. 

With our format of home delivery, you will have the option to choose from a variety of sizes of Fraser Fir premium Christmas Trees on our store, but the exact tree will be selected by our knowledgeable staff members and delivered to your doorstep. 

You can purchase the plants and size you're looking for and then our trained, experienced staff will hand select the very best plants available for delivery to your home. 

In unprecedented times, there are supply challenges and occasionally a plant you have ordered will not be available. We will contact you promptly to notify you and suggest alternative plants that may be a suitable replacement.